Terms and Conditions

In no event shall TEAM IDX or its licensors, suppliers, vendors, officers, directors, members, managers, employees, or agents be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages resulting from loss of use, data, profits, or business opportunities, whether or not TEAM IDX has been advised of the possibility of such damage. This applies to damages arising out of or in connection with the use or performance of this site, failure to provide services you order, printing errors, or any other matter related to this agreement, including damages arising from mistake, omission, virus, delay, or interruption of service. In no event shall TEAM IDX be liable for any damages or consequences arising from your inappropriate or unauthorized use of the site or its content.

Laser Shop: Tuesday–Friday 10:30 AM–6:00 PM and Saturday 9:00 AM–5:00 PM CST (closed Sunday and Monday). Sign Shop: Tuesday–Saturday 9:30 AM–5:30 PM CST.

Standard turnaround is 2–4 weeks. Custom jobs, jobs that require proofs, and large orders may require additional production time.

While we make every effort to honor this turnaround, factors such as equipment failures, technical difficulties, or anything outlined under “Order Shipping and Delivery” may affect our turnaround time.

TEAM IDX warrants that its products and services will be free from defects in material and workmanship and will conform to any specification agreed to by TEAM IDX in writing. This warranty extends for the notification period below, applies only to the original Customer, and applies only to products that TEAM IDX’s examination confirms were defective. THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND OF ALL OTHER OBLIGATIONS OR LIABILITIES ON TEAM IDX’S PART. THIS WARRANTY DOES NOT APPLY TO ANY PRODUCT THAT HAS BEEN SUBJECT TO ACCIDENT, NEGLIGENCE, ALTERATION, ABUSE, OR MISUSE, OR THAT HAS BEEN INSTALLED.

Because all orders are custom, all sales are final. If we verify that we made an error, we will reprint the order as our sole and exclusive obligation and as the Customer’s exclusive remedy. The Customer must notify TEAM IDX by email at helpus@teamidx.com within 24 hours of tracking showing delivery if any defects are found, or the claim will be denied. Our remedy is a remake only. TEAM IDX may request photos or the return of the product to verify the issue.

If your package arrives damaged, take photos of both the damaged package and the damaged product and email them to helpus@teamidx.com within 24 hours of tracking showing delivery. With that documented proof, TEAM IDX will file the carrier damage claim. Without proper documentation (photos of the product AND package), we cannot file a claim or guarantee a remake. TEAM IDX will not assume a product was produced incorrectly based solely on a Customer’s word.

All information, data, text, photographs, graphics, messages, or other material (“Content”) are the sole responsibility of the person who provided them. You, not TEAM IDX, are entirely responsible for all Content you send, upload, post, or transmit, and you agree to comply with all applicable laws regarding acceptable Content. You agree not to submit any Content that contains (i) child sexual abuse material or anything TEAM IDX determines to be indecent, obscene, or lewd; (ii) threats of violence, harm to property or reputation, blackmail, or extortion; (iii) defamatory statements about any person; or (iv) material that infringes the intellectual property or other proprietary rights of TEAM IDX or any third party. TEAM IDX does not control Customer Content and does not guarantee its accuracy, integrity, or quality. Products and services are for the Customer’s use only, and you agree not to use them for spam, chain letters, pyramid schemes, or any other unauthorized solicitation.

TEAM IDX does not pre-screen Content, but it has the right (not the obligation), in its sole discretion, to refuse or remove any Content that violates these terms or is otherwise objectionable. TEAM IDX may preserve and disclose Content if required by law or if it believes in good faith that doing so is reasonably necessary to (a) comply with legal process, (b) enforce these terms, (c) respond to claims that Content violates the rights of third parties, or (d) protect the rights, property, or safety of TEAM IDX, its customers, or the public. TEAM IDX does not verify a Customer’s affiliation with any organization they claim to represent and will not be liable for any claim relating to fraudulent or allegedly fraudulent use of purchased products.

TEAM IDX is based in Smith County, Texas, and all transactions are deemed to have taken place at TEAM IDX’s facility. These terms are governed by the laws of the State of Texas. Any legal action or proceeding relating to your access to or use of this site or any order shall be brought solely in a court of competent jurisdiction in Smith County, Texas. You agree to submit to the exclusive jurisdiction of those courts, agree that venue there is proper, and agree not to claim it is an inconvenient forum.

You agree to indemnify and defend TEAM IDX, and all parties from whom TEAM IDX has licensed Content, together with their directors, officers, members, and employees, against all claims, losses, and expenses, including reasonable legal fees, arising out of or related to (i) your breach of these Terms and Conditions or any other terms of your order, (ii) any claim relating to any text, photograph, image, graphic, or other material you supplied for your products, and (iii) any misrepresentation or violation of law made by you or on your behalf.

The Customer is fully responsible for creating, laying out, and proofing all Content. TEAM IDX recommends and accepts print-ready art. TEAM IDX is NOT LIABLE for errors in the final product caused by any of the following:

• Misspelling
• Grammar
• Punctuation
• Graphics
• Fonts
• Finished product size
• Wrong telephone number or address

TEAM IDX DOES NOT make changes to Customer files.

Please provide high-resolution, print-ready artwork. TEAM IDX is not responsible for images that come out fuzzy, distorted, or pixelated because of Customer-provided artwork, or for color shifts from file conversion, but we will use commercially reasonable efforts to make every piece look its best. Sign and sheet goods file requirements are listed in the Signs and Sheet Goods Terms below.

PMS color matching is available on request at no additional charge. If you need a color matched, you must specify the PMS color code at the time of order. We do not match other color charts, such as paint charts, vinyl charts, or customer-provided charts. TEAM IDX is not liable for color matching on orders placed without a PMS color specified during the order process.

Cancellation is possible only before production starts and before a proof is approved, subject to TEAM IDX approval. Once production has started, there are no cancellations and no refunds. TEAM IDX is not responsible for duplicate orders placed on our website by Customer mistake.

TEAM IDX uses commercially reasonable efforts to keep production difficulties from delaying delivery, but in no case shall TEAM IDX be liable for any direct, indirect, consequential, or other damages resulting from any delay in shipment or delivery.

Customers agree not to hold TEAM IDX liable for shipping delays caused by weather, carrier delays, customs issues, or any other circumstances beyond TEAM IDX’s reasonable control. Shipping and delivery dates are estimates based on information from our carriers and suppliers and are not guaranteed.

Unexpected equipment failure, malfunctions, technical problems, or other unforeseen events may delay production. Technical difficulties and any related delivery delays are not grounds for order cancellation or refund.

TEAM IDX is not liable for delays caused by events beyond its reasonable control, including natural disasters, floods, earthquakes, tornadoes, hurricanes, fires, lightning, epidemics, war, terrorism, riots, criminal acts, sabotage, labor disputes, utility or internet outages, government actions, or changes in law.

TEAM IDX ships only on its own shipping accounts and does not use customer-provided courier account numbers. Orders must ship in whole quantities and may not be split.

TEAM IDX will not process any order until payment is received, which means your card is charged when you place your order, not when it ships. If there are additional charges, we will contact you before charging your card again. We DO NOT store your full card information. Payments go through our card processor, and we keep only the last 4 digits so you can reference the card you used.

We accept Square card payments and Cash App Pay only. We do not accept checks, money orders, ACH/e-check, Venmo, or PayPal for online orders.

Lost or damaged shipments must be reported to TEAM IDX by email at helpus@teamidx.com within 24 hours of tracking showing delivery, with photos of the package and product for damage. With that documented proof, TEAM IDX will file the carrier claim. TEAM IDX is not responsible for third-party shipping errors or omissions.

If a package is not delivered because the Customer provided an incorrect shipping address, TEAM IDX will not replace the order. We will file a claim and work with the carrier on the Customer’s behalf, but the Customer must repurchase the order. If an address or shipping error is TEAM IDX’s mistake, we will remake the order at our cost.

TEAM IDX is not liable for technical difficulties caused by our hosting company, upstream providers, data centers (including power outages or hardware failures), or the end user. Customer-side issues such as operating system faults, viruses or spyware, and browser incompatibilities are not the responsibility of TEAM IDX. We recommend keeping your software and virus protection up to date.

We reserve the right to refuse service without disclosing a reason, as permitted by applicable law.

TEAM IDX (IDX Precision LLC and IDX Texas LLC)
Signs and Sheet Goods
Web: www.teamidx.com (formerly www.idxde.com / www.idxtx.com)
Email: helpus@teamidx.com
Office: 10668 FM 346 W, Suite 2, Flint, TX 75762

NOTICE

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING THIS WEBSITE AND/OR PLACING AN ORDER WITH TEAM IDX YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS STATED BELOW, PLEASE DO NOT ACCESS THIS WEBSITE OR PLACE AN ORDER. ANY MODIFICATIONS PROPOSED BY CUSTOMER ARE NOT PART OF THE PARTIES’ AGREEMENT IN THE ABSENCE OF TEAM IDX’S WRITTEN ACCEPTANCE THEREOF. ANY TERMS OR PROVISIONS IN THE ORDER WHICH ARE ANY WAY INCONSISTENT WITH THOSE HEREIN SHALL BE NULL AND VOID AND THE TERMS AND CONDITIONS HEREIN SHALL CONTROL. TEAM IDX RESERVES THE RIGHT TO CHANGE, MODIFY, OR AMEND THESE TERMS AND CONDITIONS WITHOUT ANY NOTICE.

LIMITATION OF LIABILITY

In no event shall TEAM IDX (IDX Precision LLC and IDX Texas LLC) (“TEAM IDX”) or its licensors, suppliers, vendors, officers, director, members, managers, employees, or agents be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data, profits, or business opportunities, whether or not TEAM IDX, has been advised of possibility of the damage, arising out of or in connection with the use or performance of the site, failure to provide services that you order from TEAM IDX, or its affiliates, printing errors, or any other matter related to this contract, including without limitation, damages arising from mistake, omission, virus, printing error, delay, or interruption of service. In no event shall TEAM IDX, be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorized use of the site or its content.

OFFICE HOURS

Our office hours are Tuesday–Saturday, 9:30 AM–5:30 PM Central Time. Email: helpus@teamidx.com. Web: www.teamidx.com (formerly www.idxde.com / www.idxtx.com). Office: 10668 FM 346 W, Suite 2, Flint, TX 75762.

TURNAROUNDS

Standard production for Signs and Sheet Goods is 2–4 weeks from payment and any required proof approval. No rush, 48-hour, or short-notice options are available. Large orders and jobs that require proofs may need additional production time within that window.

We do not guarantee a specific ship date. Factors such as equipment failures, technical difficulties, or anything else outlined under the “ORDER SHIPPING AND DELIVERY” section of this document may affect our turnaround time.

WARRANTY / RETURNS / REFUNDS

TEAM IDX warrants that the products and/or services will be free from defects in material and workmanship and will conform to any specification agreed to by TEAM IDX in writing. This warranty shall extend for the notification and return period specified below, and shall apply only to the original Customer and only to those products which upon TEAM IDX’s examination disclose to its satisfaction that the products and/or services in question were in fact defective. THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OF USE AND OF ALL OTHER OBLIGATIONS OR LIABILITIES ON TEAM IDX’S PART. THIS WARRANTY SHALL NOT APPLY TO ANY PRODUCT WHICH HAS BEEN SUBJECT TO ACCIDENT, NEGLIGENCE, ALTERATION, ABUSE or MISUSE, OR THAT HAS BEEN INSTALLED. Since all orders are unique to the Customer, All Sales Are Final. If we verify that we made an error, we will re-print the order, as our sole and exclusive obligation related thereto, and as the Customer’s exclusive remedy. Customer must notify TEAM IDX by email at helpus@teamidx.com within 24 hours of tracking showing delivery (or of other written notice of delivery) if there are any defects discovered in the ordered product or the claim will be denied. In order to properly identify any issues with the product, TEAM IDX reserves the right to request photos or return of the product for verification. TEAM IDX will not assume that a product is printed incorrectly based solely on a Customer’s word. Transit damage, lost packages, and carrier claims are handled under SHIPPING ERRORS & LOST PACKAGES below.

CUSTOMER CONTENT

You understand that all information, data, text, photographs, graphics, messages or other material (“Content”) are the sole responsibility of the person from which such Content originated. This means that you, and not TEAM IDX, are entirely responsible for all Content that you send, upload, post or transmit. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content. You agree to not use TEAM IDX to send, upload, post or otherwise transmit any Content that contains (i) child sexual exploitation material or anything TEAM IDX determines to be indecent, obscene, or unlawful; (ii) a threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of the United States, or a threat of blackmail/extortion; (iii) any Content that advocates illegal activity or violence; (iv) any defamatory remarks directed at any individual person; or (v) any Content that infringes the intellectual property rights or other proprietary rights of TEAM IDX, or any third party. TEAM IDX does not control Content posted by Customers and does not guarantee the accuracy, integrity or quality of the Content. Under no circumstance will TEAM IDX be liable to you in any way for any Content you may be exposed to that you may find offensive, indecent or objectionable. Products and services are provided for the Customer’s use only. You agree to abide by these terms of service and not to use these products and services or related messages for any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation.

You acknowledge that TEAM IDX, does not pre-screen Content, but that TEAM IDX and its affiliates shall have the right (but not the obligation) in their sole discretion to remove any Content that violates the terms of service or may otherwise be objectionable. You further acknowledge and agree that TEAM IDX may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of TEAM IDX, its customers, users and/or the public. In addition, TEAM IDX, does not ask for verification of the products or services you are requesting in regard to your official affiliation with the organization you are claiming to represent. We will process your order, however, TEAM IDX will not be held liable for any claim of any kind relating to fraudulent use, or alleged fraudulent use, of products purchased.

GOVERNING LAW

TEAM IDX’s corporate office is in Flint, Texas (Smith County), and all transactions shall be deemed to have taken place at TEAM IDX’s facility. This agreement is governed by the laws of the State of Texas, without regard to conflict of laws principles. Any legal action or proceeding relating to or arising from your access to or use of this Site or your placing of any order shall be instituted solely in a court of competent jurisdiction located in Smith County, Texas. You agree to submit to the exclusive jurisdiction of those courts, that venue in these courts is proper in any such legal action or proceeding, and that you will not claim such venue to be an inconvenient forum.

INDEMNITY

You agree that you shall indemnify and defend TEAM IDX, and all parties from whom TEAM IDX has licensed portions of Content, together with their respective directors, officers, members, and employees, against all claims, losses, and expenses, including reasonable legal fees and expenses, arising out of or related to (i) your breach of these Terms and Conditions or any other terms of your order, (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material you incorporated into Products, and (iii) any misrepresentation or violation of applicable law made or committed by you or on your behalf.

ORDER APPROVAL

Customer is fully responsible for the creation of, laying out of, and proofing of all Content. TEAM IDX recommends and accepts print ready art. TEAM IDX, is NOT LIABLE for errors in a final product caused by any of the following reasons:

• Misspelling
• Graphics
• Bleeds
• Grammar
• Fonts
• Punctuation
• Die Lines
• Crop Marks
• Transparency
• Overprint
• Finished Product Size
• Wrong Telephone Number or Address
• TEAM IDX, DOES NOT make any changes to Customer files.

CUSTOMER SUBMITTED ARTWORK OR GRAPHICS

All images should be provided in RGB format at full scale. Files should be created with the proper RGB color profile on a properly calibrated computer screen for best color results. TEAM IDX is not responsible for any color shift that occurs in color space conversions.

All artwork, designs and images must be provided in minimum of 150 dpi and RGB color space. TEAM IDX, is not responsible for images printed as fuzzy, distorted or pixelated due to Customer provided artwork. TEAM IDX will use commercially reasonable efforts to make sure the prints come out as good as they can.

COLOR PROOFING AND MATCHING

PMS color matching is available upon request for no additional charge to your order. If there is a color you need matched, a PMS color code will need to be specified at time of order. We will not match any other color charts (paint charts, 3M vinyl charts, customer provided color charts, etc). TEAM IDX, is not liable for color matching or proofing files ordered without a color match specified in the TEAM IDX order process.

ORDER CANCELLATION

Cancellation is possible only before production starts and before a proof is approved, subject to TEAM IDX approval. Once production has started, there are no cancellations and no refunds. TEAM IDX is not responsible for any duplicated orders placed on our website due to Customer mistake.

RUSH PROCESSING

No rush, 48-hour, or short-notice processing is available on Signs and Sheet Goods. Standard production is 2–4 weeks as stated above.

ORDER SHIPPING AND DELIVERY

TEAM IDX, will always use commercially reasonable efforts to make sure that any production difficulties do not delay delivery schedules. In no case shall TEAM IDX, be liable for any direct or indirect, or any consequential or other damages resulting from any delay in shipment or delivery.

All TEAM IDX, customer agree to not hold TEAM IDX, liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances beyond TEAM IDX’s reasonable control. TEAM IDX’s shipment and delivery dates are calculated based upon estimates provided by our suppliers and are not guaranteed.

TEAM IDX will always use commercially reasonable efforts to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction and/or technical problems or other unforeseen events may delay the printing process. TEAM IDX will not be held liable for delays or failure to perform due to causes beyond its reasonable control (“force majeure”), including but not limited to natural disasters, fire, flood, epidemic, severe weather, war, terrorism, riots, strikes, labor disputes, government orders, embargoes, material shortages, equipment failure, or other similar events. The affected party shall mitigate effects where practicable. Technical difficulty and related delay in delivery will not be grounds for order cancellation or refund.

TEAM IDX can only use its own shipping account and will not use customer provided account numbers for any couriers. Orders must be shipped at whole quantities and may not be split up.

PAYMENT AND PROCESSING

TEAM IDX will not process any order until we have received payment for it. We accept Square card payments and Cash App Pay only. Cards and Cash App Pay accounts are charged when you place your order, not when it ships. We DO NOT keep your full credit card information on hand for any reason; once it is charged it goes through our card processor. We keep the last 4 digits only so that you can reference the payment method you used.

We do not accept checks, money orders, Venmo, or PayPal for online orders.

SHIPPING ERRORS & LOST PACKAGES

Lost or damaged shipments must be reported to TEAM IDX by email at helpus@teamidx.com within 24 hours of tracking showing delivery, with photos of the package and product. With that documented proof, TEAM IDX will file the carrier damage claim. Failure to provide proper documentation may void any remake related to transit damage.

CUSTOMER SUPPLIED INCORRECT ADDRESS

If a package is not delivered because the Customer provided an incorrect shipping address, TEAM IDX will not replace the order. We will file a claim and work with the carrier on the Customer’s behalf, but the Customer must repurchase the order. If an address or shipping error is TEAM IDX’s mistake, we will remake the order at our cost.

TECHNICAL DIFFICULTIES

In the event of technical difficulties pertaining to TEAM IDX, we cannot be held liable for any technical difficulties that are the result of error on the part of the hosting company, the upstream provider or the end user. Data center issues including any power outages or hardware failures can be faulted to the applicable data center. Customer issues including operating system faults, virus or spyware problems, and browser incompatibilities are not the responsibility or problem of TEAM IDX. We recommend that you keep all of your software and virus protection up to date to successfully avoid any issues.

REFUSAL OF SERVICE

We reserve the right to refuse service without disclosing a reason, as permitted by applicable law.

These Terms and Conditions were last modified as of November 5, 2026.