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All service, repair, and training is by appointment only. Please book online — we can't take calls or emails about these services.

Diode · Fiber · CO2Repair

Book Laser Repair

Comprehensive repair for diode, fiber, and CO2 lasers — minimal downtime, optimal performance. Cleaning, preventive maintenance, diagnostics, minor repairs, optics care, alignment, and performance tuning for fiber and CO₂ (and most diodes except X-Tool warranty conflicts).

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Laser repair

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Remote or onsite time, basic troubleshooting guidance, and an after-action summary or job to-do checklist after the session.

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What’s covered

Repair & Cleaning

Comprehensive repair for diode, fiber, and CO2 lasers — minimal downtime, optimal performance.

  • Diode
  • Fiber
  • CO2
  • Virtual or onsite
Cracked laser lens found during service Repair Services Our skilled technicians provide comprehensive repair services for both Diode, Fiber, and CO2 lasers, ensuring minimal downtime and optimal performance.
Laser bed during professional cleaning Professional Cleaning Regular cleaning is essential for maintaining the efficiency of your laser equipment. We offer thorough cleaning services tailored to your specific laser and needs.
Fiber laser detail Virtual diagnostics Virtual sessions can serve as a paid diagnostic that is credited toward a later onsite visit if the customer books within 5-7 (IDX) business days.

Included in the Labor rate

Remote or onsite time, basic troubleshooting guidance, and an after-action summary or job to-do checklist after the session. (or Next steps if applicable) (Time and Material does not include sales tax)

Billed Separately

All Parts/consumables, multi-day training, after-hours/weekend premium and any hotel/per-diem on all Zone 4 or out-of-state. Only OEM parts will be used and priced per Manufacturers standard prices. You can also buy the parts and let us know when they arrive. We can then schedule the return visit for installation, repair, and diagnostics. (We do not charge shop fees of any kind.)

Brands

We have hands-on experience with OmTech fiber and CO₂ systems as well as other common brands such as Boss, Thundar, an SA Laser. We can also help with most Diode Laser with the exception of X-Tool.

Rates

Repair Pricing

All repair is booked by appointment.

Training and repair rates and travel zones
Service TypeRateMinimumNotes
Sessions
10 for $20 call $20 10 min Book by appointment
Virtual/Online $25 per block 1 block (15 min) Diagnostics, training, software help, and remote guidance. Billed in 15 min blocks.
Onsite Labor $100 per hour 1 hour Minimum on-site is a 1-hour minimum and billed in .1min increments while onsite.
Travel
Texas Only Travel Flat zone fee Flint, Texas Flat zone fee covers drive time + mileage. Quoted in advance. Parts billed separately
Travel (Zone 1) $30 — Local (0–30 miles: Tyler, Bullard, Jacksonville, Lindale, etc.)
Travel (Zone 2) $60 31-60 miles Regional East Texas (30–60 miles)
Travel (Zone 3) $150 61-150 miles Extended (60–150 miles)
Travel (Zone 4) $280 151-280 miles Statewide (150-280 miles) (Mileage beyond 280 miles are quoted separately)
Out-of-state (US Only) $800-$1500 State Specific Flat-rate. Does not include expenses. Will be quoted once we have client location information

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How it works

Booking & Process

Book every session online through Square.

  1. Book

    Pick your service and time online, and add your machine model, issue or training goal, plus your location for onsite visits.

  2. Payment

    Virtual sessions need a deposit or full prepay, and onsite sessions need a deposit with the balance due at completion, or you can prepay.

  3. Confirm

    We confirm your booking, session length and any onsite zone fee.

  4. Session

    Virtual sessions get a Google Meet link 15 minutes before start, and onsite visits get a confirmed arrival window.

Not sure what you need? Book a 10 for $20 call: 10 minutes for $20.

FAQ

Laser FAQ

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What services do you offer for laser engravers?
We handle general cleaning, preventive maintenance, diagnostics, minor repairs, optics care, alignment checks, and performance tuning for fiber and CO₂ machines. The goal is to restore or maintain consistent power, clean cuts, and reliable operation.
How often should I have my laser cleaned or maintained?
Frequency depends on usage. Light hobby use may need attention every few months; higher-volume shops often benefit from more frequent cleaning and checks. Heavy daily use, dusty environments, or visible drop-off in quality are signs it’s time for service.
What does a typical cleaning and maintenance visit include?
A standard service usually covers exterior and interior cleaning, lens and mirror inspection/cleaning, debris removal from rails and the work area, basic alignment verification, airflow/exhaust checks, and a quick performance test. We’ll note any parts that may need replacement soon.
Do you work on OmTech and other brands?
We have hands-on experience with OmTech fiber and CO₂ systems as well as other common brands such as Boss, Thundar, an SA Laser. We can also help with most Diode Laser with the exception of X-Tool. X-Tool warranties are iron-clad so servicing them through a 3rd-party can limit your ability to get parts or support in the future. Include your machine model and any issues you’re seeing when you book, and we’ll confirm whether we can service it.
Can you diagnose problems remotely or do I need to bring the machine in?
Many issues can be narrowed down in a booked virtual session with photos or video. For cleaning, alignment, and most repairs, the machine needs to be accessible in person.
What are common signs my laser needs service?
Look for reduced engraving power or depth, uneven results, burning or scorching beyond normal, unusual noises, error messages, dirty or hazy optics, or poor exhaust performance. Catching these early usually means simpler (and less expensive) fixes.
Do you offer maintenance plans?
We can set up recurring maintenance schedules for shops that want predictable upkeep. We also provide practical guidance on daily cleaning and basic care so operators can keep machines in good shape between professional visits.

Let's work together

Diode, Fiber, and CO2 Laser Services

Tell us your machine model and any issues you’re seeing when you book, and we’ll confirm whether we can service it.

All training and repair is booked by appointment.

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